Terms of Service

1. Business Information

This website and online store are owned and operated by MATRIX GO INTERNATIONAL LTD (Company Registration Number 17561958), having its registered office address at Bristol and Bath Science Park (Dirac House), Emersons Green, Bristol, BS16 7FR, United Kingdom.

2. Scope of Operations

MATRIX GO INTERNATIONAL LTD operates in custom software/application development and e-commerce retail distribution (dropshipping), selling products in health & wellness, car accessories, and home/kitchen categories.

3. Payment Processing & Currencies

All payments processed on this platform are encrypted via certified secure payment gateways (including Stripe and Wise Business). Transactions are billed in USD or GBP as displayed at checkout.

4. Shipping, Delivery & Fulfillment Policy

Physical retail products ordered through our site are processed within 1–2 business days.
Estimated global delivery timelines range between 3 to 7 business days, depending on destination. Tracking numbers are automatically emailed upon dispatch.

5. Return & Refund Policy

Physical Goods (Dropshipping): Customers have 14 days from the date of product receipt to request a return or full refund. Returned items must be unused, in original packaging, and sealed (especially for health and supplement products for hygiene and safety standards).
Software Services: Software design and custom development retainer fees are subject to specific project contracts signed prior to work commencement.

Privacy Policy & GDPR Notice

Data Collection & Usage

MATRIX GO INTERNATIONAL LTD collects personal data (such as name, shipping address, email address, and payment information) strictly to fulfill product purchases, deliver software services, provide customer support, and maintain legal compliance under UK GDPR and the Data Protection Act 2018.

Payment & Account Data

Payment data is securely processed directly through our merchant account providers (Stripe and Wise Business). MATRIX GO INTERNATIONAL LTD does not store raw credit/debit card details on its servers.