privacy policy

Effective Date: November 4, 2026

Company Name: MATRIX GO INTERNATIONAL LTD

Company Registration Number: 17561958

Registered Office Address: Bristol and Bath Science Park (Dirac House), Emersons Green, Bristol, BS16 7FR, United Kingdom

1. Introduction

MATRIX GO INTERNATIONAL LTD (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our dropshipping products, or use our software applications and services. This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following categories of personal data:

  • Identity & Contact Data: Name, billing address, shipping address, email address, and telephone number.

  • Transaction & Financial Data: Details about payments to and from you, and other details of products or software services you have purchased from us. Note: Full debit/credit card numbers are processed securely by our payment partners (Stripe, Wise) and are never stored on our servers.

  • Technical & Usage Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system, and platform data when visiting our website or applications.

3. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data under the following circumstances:

  • To process, fulfill, and ship your dropshipping e-commerce orders (women’s vitamins, car accessories, kitchen tools).

  • To develop, maintain, and provide support for our software applications and digital platforms.

  • To manage our relationship with you, including notifying you about changes to our terms or privacy policy.

  • To comply with legal, tax, and regulatory obligations required of a UK limited company.

4. Data Sharing and Disclosure

We may share your data with trusted third parties strictly necessary for business operations:

  • Payment Processors: Stripe and Wise Business for secure transaction processing.

  • Logistics & Fulfillment Partners: Third-party suppliers and shipping carriers to deliver physical dropshipping items to your address.

  • Cloud & IT Infrastructure: Hosting providers, web maintenance tools, and customer management platforms.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed unauthorized. Access to your personal data is restricted to employees, agents, and contractors who have a business need-to-know.

6. Your Legal Rights

Under UK data protection laws, you have rights including:

  • Right of access: You have the right to ask us for copies of your personal data.

  • Right to rectification: You have the right to ask us to correct inaccurate information.

  • Right to erasure: You have the right to ask us to erase your personal data under certain conditions.

7. Contact Us

For any questions regarding this Privacy Policy or data protection requests, please contact us at:

  • Email: support@matrixgointernational.com

  • Postal Address: Bristol and Bath Science Park (Dirac House), Emersons Green, Bristol, BS16 7FR, United Kingdom

Refund & Return Policy

Effective Date: November 4, 2026

Company Name: MATRIX GO INTERNATIONAL LTD (Company No. 17561958)

1. Overview

At MATRIX GO INTERNATIONAL LTD, we want you to be completely satisfied with your purchase. Because our business covers both physical retail dropshipping and software services, our refund guidelines are structured clearly by category below.

2. Physical Products (Dropshipping: Vitamins, Kitchen Tools, Car Accessories)

  • Return Window: You have 14 calendar days from the date you receive your physical item to request a return or exchange.

  • Condition of Items: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

  • Health & Wellness Products (Vitamins/Supplements): For safety and hygiene reasons, dietary supplements and vitamins can only be returned if the safety seal is completely unbroken, unopened, and in its original marketable condition.

  • Return Shipping: Customers are responsible for paying for their own shipping costs for returning items, unless the item arrived damaged or defective.

  • Refund Processing: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (Stripe or Wise) within 5–7 business days.

3. Software Services & Digital Development

  • Custom Software / App Development: Retainer fees, milestone payments, and custom app/web development contracts are non-refundable once development phases have commenced, as outlined in individual project agreements.

  • Software Subscriptions / Digital Licenses: Unless otherwise specified at the time of purchase, digital software licenses and activation keys are final sale and non-refundable once issued and delivered, except where required by applicable consumer protection laws.

4. Damaged or Defective Items

If you received a damaged or defective item via our dropshipping network, please contact us immediately within 48 hours of delivery at support@matrixgointernational.com with photos of the defect or damage, and we will arrange a replacement or full refund.

Terms of Service

Effective Date: November 4, 2026

Company Name: MATRIX GO INTERNATIONAL LTD (Company No. 17561958)

Registered Address: Bristol and Bath Science Park (Dirac House), Emersons Green, Bristol, BS16 7FR, United Kingdom

1. Agreement to Terms

By accessing our website, purchasing products from our e-commerce catalog, or engaging our software services, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access the website or use our services.

2. Company Identity & Business Scope

MATRIX GO INTERNATIONAL LTD is a private limited company incorporated under the laws of England and Wales. Our business operations include:

  • Software Engineering: Creating, deploying, and maintaining web and mobile applications.

  • E-Commerce & Dropshipping: Sourcing and retailing consumer products including health vitamins, automotive accessories, and kitchen gadgets globally.

3. Purchases, Pricing, and Payment

  • All prices are displayed in USD or GBP and are subject to change without notice.

  • We reserve the right to refuse or cancel any order for reasons including product availability, errors in product or pricing information, or suspected fraud.

  • Secure payments are processed via certified third-party merchant platforms including Stripe and Wise Business. You agree to provide current, complete, and accurate purchase and account information for all store transactions.

4. Shipping and Fulfillment Terms

  • Orders placed through our e-commerce store are processed and dispatched via our global dropshipping supply chain partners.

  • Delivery timelines are estimates (typically 3–7 business days). MATRIX GO INTERNATIONAL LTD is not liable for carrier delays, customs clearance holding times, or incorrect shipping addresses provided by the customer.

5. Intellectual Property Rights

All content published on this website—including text, graphics, logos, button icons, software code, and digital assets—is the property of MATRIX GO INTERNATIONAL LTD and is protected by international copyright and intellectual property laws. Unauthorized reproduction or commercial exploitation is strictly prohibited.

6. Limitation of Liability

To the maximum extent permitted by UK law, MATRIX GO INTERNATIONAL LTD shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our website, software products, or purchased physical items.

7. Governing Law

These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with the laws of England and Wales. Any legal disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

8. Contact Information

Questions about the Terms of Service should be sent to us at:

  • Email: info@matrixgo-international.com

  • Address: Bristol and Bath Science Park (Dirac House), Emersons Green, Bristol, BS16 7FR, United Kingdom